Returns are accepted with receipt within 30 days of purchase, under the requirement that merchandise is in original packaging and free of alterations or consumer damage. Returns can be made in store or shipped to The Hills Jewelry store location. Please notify The Hills Jewelry store in advance at 614-896-6004 if shipping an item to the store. Returns are not accepted for any special order, customized, or personalized items.

The Hills Jewelry guarantees product quality for 6 months from date of purchase or as stipulated by jewelry or watch manufacturer. The warranty covers any damage caused by manufactoring defect. Damage or loss caused as a result of customer negligence, abuse, or accident is not covered under store policy.  Customer is advised to insure jewelry on their own personal insurance for full coverage.